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Best Price Guarantee Terms & Conditions

Lancaster Hotel Manila ("Lancaster Hotel Manila") will make available the best guest room price for the hotel (the "Best Price Guarantee"). "Lancaster Hotel Manila Website" is the websites owned or operated by or on behalf of Lancaster Hotel Manila bearing the logo and branding of Lancaster Hotel Manila.

In the unlikely event that a lower price at Lancaster Hotel Manila is made available on a non-Lancaster Hotel Manila website (the "Competing Price"), upon its receipt of a claim that satisfies these Best Price Guarantee terms and conditions (the "BPG Terms"), Lancaster Hotel Manila will honor that Competing Price and provide the individual that submitted the valid claim one of the following: (1) an additional 10% discount off the Competing Price per room per night; or (2) a voucher that the guest can use during their stay, the amount of the voucher will be equal to the difference between the original reservation rate and the competing price.

Terms and Conditions

  • For a claim to be eligible under the Best Price Guarantee:
    • The claim must be submitted prior to, or within 24 hours after, making a reservation through a Lancaster Hotel Manila Website, and at least 24 hours before the standard check-in time at Lancaster Hotel Manila Hotel.
    • The claim must include:
      • Booking Confirmation Number
      • Full Name on the reservation
      • Lower rate found (with currency)
      • Room type/ Rate plan (i.e Deluxe Room with Buffet Breakfast)
      • Url of the website where the lower price was found
      • Reservation date
      • Stay dates
    • A claim may be rejected by Lancaster Hotel Manila if it is incomplete or concerns a non-Lancaster Hotel Manila website.

PLEASE NOTE: You don't need to make a booking on the competitor website, just email the complete details of your claim to We will get in touch with you within 48 hours from the receipt of the claim to verify its validity.

  • For the Competing Price to be valid, it must be a currently available lower published online room price for Lancaster Hotel Manila Hotel, the same stay dates, the same number of guests, the same room type, with a similar view and room size, and include similar or additional value-added amenities (e.g., free breakfast).
    • Lancaster Hotel Manila will compare the total room cost of a stay, and multiple claims for a stay consisting of two or more nights in the same week at the same Lancaster Hotel Manila Hotel.
    • Lancaster Hotel Manila will convert any Competing Price offered in a different currency than the price made available through the Lancaster Hotel Manila Website, and may deny claims where it determines that the difference between the prices is due to exchange rate fluctuations.
    • Taxes, Surcharges, Booking fees, extra adult fees, fees for children, rollaway charges will be included in the price comparison.
    • The estimated value of value-added amenities (e.g.,free breakfast, use of Wifi, vouchers) offered as part of a Competing Price will be excluded from the price comparison, and will not be provided by Lancaster Hotel Manila when honoring a lower price.
    • Lancaster Hotel Manila may deny claims where the difference between the Competing Price and the price on the Lancaster Hotel Manila Website is less than one percent.
  • The Best Price Guarantee does not apply to:
    • Unpublished or negotiated prices (e.g., corporate discount rates, group rates, meeting rates);
    • Contracted rates based on bulk buying agreement; 
    • Rates in group buying sites;
    • Rates requiring membership in a club or other organization, offered pursuant to direct mail or email solicitations, requiring discount codes or coupons, or otherwise not intended for the general public;
    • Package prices (e.g., prices that include a combination of a room and airfare, an overnight cruise, car rental);
    • Prices offered by opaque providers (e.g., Hotwire, Priceline) that do not provide the name or location of the hotel until after a reservation has been made; and
    • Prices offered on on-request websites that do not provide immediate hotel confirmations (e.g., Asiaweb).
  • The Best Price Guarantee does not apply to existing reservations that are not booked through a Lancaster Hotel Manila Website, and Lancaster Hotel Manila is not responsible for any fees associated with cancelling a reservation made through a different channel (e.g., a call center, a non-Lancaster Hotel Manila website).
  • If a valid Best Price Guarantee claim is submitted without an existing reservation, the individual making the valid claim will be contacted by Lancaster Hotel Manila and must make a reservation in the manner communicated by Lancaster Hotel Manila within 24 hours from receipt of the communication or local check-in time at Lancaster Hotel Manila Hotel. Failure to make a reservation in the required time period will invalidate the claim.
  • The Best Price Guarantee will be suspended during times where the Lancaster Hotel Manila Websites or certain prices are not available due to an outage, a technical issue or a circumstance beyond Lancaster Hotel Manila's reasonable control.
  • A Best Price Guarantee reward will only be provided if the individual making the valid claim stays in the reserved guest room.
  • Lancaster Hotel Manila has the sole right and discretion to determine the validity of any claim and will not review documentation provided by the individual submitting a claim as part of its validation process. Lancaster Hotel Manila reserves the right to deny a claim, if it cannot independently verify the availability of a Competing Price at the time it processes the claim.
  • Lancaster Hotel Manila may at any time and without notice terminate or restrict a person's ability to submit a claim under or otherwise benefit from the Best Price Guarantee, if in its sole discretion Lancaster Hotel Manila determines that such person has: (1) acted in a manner inconsistent with applicable laws or ordinances; (2) acted in a fraudulent or abusive manner, (3) submitted multiple invalid Best Price Guarantee claims; (4) failed to stay at Lancaster Hotel Manila Hotels after receiving approved Best Price Guarantee Claims; or (5) breached any of these BPG Terms.
  • Any disputes arising out of or related to the Best Price Guarantee or these BPG Terms shall be handled individually without any class action, and shall be governed by, construed and enforced in accordance with the laws of Philippines.
  • Void where prohibited by law. Lancaster Hotel Manila reserves the right to amend, revise, supplement, suspend or discontinue the Best Price Guarantee or these BPG Terms at anytime in its sole discretion and without prior notice.

Revised: June 10, 2013

  • Lancaster Hotel Manila in Mandaluyong


Area Information

LANCASTER HOTEL MANILA in Mandaluyong City, Philippines, near SM Megamall, stands tall along Shaw Boulevard. Enjoy its strategic location, which brings you conveniently close to Metro Manila’s major shopping and business districts, exclusive schools, state-of-the-art medical centers, and hospitals. Its proximity to the mass transit systems and major highways of the city makes the hotel an accessible destination. This is in addition to being a mere walking distance to Ortigas Center.

Our Mandaluyong hotel’s location also provides guests with stunning views of the Wack-Wack Golf and Country Club and the Ortigas and Makati skylines. On top of that, the hotel takes pride in having one of the most breathtaking top-floor views, an almost uninterrupted 360-degree vista of the metropolis.

From the hotel’s location near Ortigas, these key landmarks and places of interest can be easily accessed:

  • Shopping Malls – The Podium, Starmall, Shangri-La Plaza, Robinsons Galleria, and Greenhills Shopping Complex
  • World Corporate Center – A commercial and corporate complex that serves as the local headquarters to international media outlets like CNN, Solar Entertainment Philippines as well as various other contact centers and businesses. 24-hour restaurants, coffee shops, and convenience stores are also located inside.
  • Transportation – Shaw Boulevard MRT Station, bus stop, Ninoy Aquino International Airport
  • Ortigas Business District, Makati CBD, Rockwell Center
  • Wack-Wack Golf and Country Club
  • The Medical City

Lancaster Hotel in Manila would be glad to hear from you! For inquiries, reservations, or feedback on how we may serve you better, please do not hesitate to contact us.

Lancaster Hotel Manila
622 Shaw Boulevard,
Mandaluyong City 1552,
Metro Manila, Philippines

Phone Number: +63 (2) 5321818
Mobile Number/s:

  • 0927 562 8312 (Globe)
  • 0917 911 1825 (Globe)
  • 0999 668 1672 (Smart)

Fax Number: +63 (2) 5321838